FAQs

What is real estate tokenization?
Real estate tokenization is the process of converting ownership or rights to a real estate asset into digital tokens on a blockchain or a privately-held digital platform. In traditional real estate transactions, ownership is represented by physical documents and can be cumbersome to transfer. Tokenization leverages (blockchain) technology to represent ownership digitally, making real estate assets more divisible, liquid, and accessible.

Tokenizing real estate offers several benefits that can transform the traditional real estate industry. Some of these benefits include but not limited to:

  • Liquidity
  • Fractional Ownership
  • Accessibility
  • Global Reach
  • Efficiency and Transparency
  • Reduced Costs
  • Automated Processes with Smart Contracts
  • Faster Transactions
  • Increased Market Efficiency
  • Diversification
No, the tokenization of properties is subject to specific conditions set by the platform. The accepted properties may include residential, commercial, office, or industrial real estate, or real estate development projects,. Additionally, there are restrictions based on the type of property, the status of its documents, ownership structure, geographic location, and property value.

The determination of property value for tokenization involves a comprehensive valuation process carried out by qualified professionals to ensure accuracy and fairness. Some of key factors and considerations inclue:

  • Appraisal of the property's fair market value
  • Real estate market trends, and demand and supply dynamics
  • Property's capacity to generate future income
  • Examining recent sales of similar properties in the vicinity
  • The property's location, proximity to amenities, and the overall neighborhood quality
  • Development potential
  • Legal and regulatory considerations
Investment in tokenized real estate on Tokenize starts from a minimum of 1 CAD.
Yes, property tokens within the platform are transferable. You can transfer your tokens to other investors or sell them. The platform provides you with the ability to utilize this feature if needed for liquidity or ownership changes.
Depending on the conditions set by the owner or their broker agent at the initiation of tokenization for each property, the investment period can range from a minimum of 6 months to a maximum of 10 years.

Yes, some tokens on the platform represent ownership and have the potential to be converted into a deed. In this case, you need to increase your tokens during the token trading period, participate in the auction at the end of the token's lifespan, and fulfill the necessary conditions.

No, you don't need previous experience to work on the platform. Tokenision has designed its workflows in a way to be user-friendly for individuals without prior experience in this field. User guides and educational information are provided to guide both experienced and novice investors through the steps of using the platform.

To join the platform, you need to first register through the hompage of the platform by providing your email address and then undergo the identity verification process. This process is quickly completed after providing personal and identity information and submitting the required documents.

To register and undergo identity verification, the user needs to provide their personal information such as name, last name, national identification number, etc., and contact information including email, cellphone number, country, province, city, and residential address. Additionally, the user is required to upload at least the image of one of their identification documents, which may include a national ID card, passport, driver's license, etc.

Yes, we prioritize the security and privacy of your information. Our signup process utilizes industry-standard encryption protocols to safeguard your personal and sensitive data. Additionally, we have implemented robust security measures to prevent unauthorized access and protect your information from potential threats. Rest assured that your privacy is a top priority, and we adhere to strict security standards to ensure a secure signup experience.

Instructions on the password recovery process, including any reset links or security questions.

If you forget your password, you can easily reset it by following these steps:

  • Visit the login page and click on the 'Forgot Password' link.
  • Enter the email address associated with your account.
  • You will receive an email with a verification code and instructions on how to reset your password.
  • Enter the provided verification code for resetting password in the password reset form.
  • Create a new password for your account.
  • Log in using your new password.

If you encounter any issues or need further assistance, please contact our customer support team through Contact-Us page. We're here to help you regain access to your account.

Identity verification is a crucial step in ensuring the security and integrity of our platform. By verifying your identity, we enhance the overall safety of the platform and protect against unauthorized access, fraud, and other security threats. This process also helps us comply with legal and regulatory requirements, ensuring a trustworthy and compliant environment for all users. Rest assured that we handle your personal information with the utmost care, and our identity verification procedures are designed to safeguard your account and the entire platform from potential risks.

The duration of identity verification can vary, but we strive to process verifications as quickly as possible. Typically, the process takes up to 24 hours from the time you submit your documents. However, factors such as the volume of verification requests and the accuracy of the provided information can impact the processing time.

We appreciate your patience during this process, and rest assured that we are committed to completing the verification promptly while maintaining the highest standards of security and accuracy. If you experience any delays or have specific concerns, please feel free to contact our customer support team through Contact-Us page.

Registering on the platform is completely free. However, there are fees or commisions for buying and selling tokens, and processing offline payments.

If your identity verification fails, it may be due to various reasons such as incomplete or inaccurate information, mismatched documents, or other issues. In such cases, we will notify you of the verification failure and provide instructions on how to address the issue.

You may be required to resubmit certain documents or update the information. If you believe the failure is in error or if you need further assistance, please contact our customer support team through the Support section of your panel. Our team will guide you through the necessary steps to resolve the verification issue and ensure a smooth onboarding process.

Yes, you can stay logged in on multiple devices simultaneously. Our platform is designed to provide flexibility, allowing you to access your account from different devices for your convenience. However, we recommend ensuring the security of your devices and logging out of shared or public devices to maintain the confidentiality of your account information. If you encounter any issues or have specific concerns, please contact our customer support team for assistance.
Yes, you can stay logged in on multiple devices simultaneously. Our platform is designed to provide flexibility, allowing you to access your account from different devices for your convenience. However, we recommend ensuring the security of your devices and logging out of shared or public devices to maintain the confidentiality of your account information. If you encounter any issues or have specific concerns, please contact our customer support team for assistance.

The digital wallet in your user account is a secure and virtual space where you can store and manage your digital funds in CAD. It serves as a central hub for your financial transactions on our platform. Here, you can view your account balance, track transaction history, and initiate money transfers (deposits and withdrawals).

Think of it as a digital counterpart to a physical wallet, but tailored for managing digital currency. Your digital wallet ensures the security and integrity of your holdings on our platform. You can deposit and withdraw funds using the features provided within the wallet.

For additional details on how to use your digital wallet or specific functionalities, refer to the 'Wallet' section in your user panel. If you have further questions or need assistance, our customer support team is here to help.

To deposit funds to your 'Wallet' on the platform, follow these steps:

  • Log in to your account.
  • Navigate to the 'Wallet', then select 'Deposit' option.
  • Choose your preferred payment method from the available options (e.g., bank transfer or crypocurrency).
  • Enter the required payment details and upload the confirming documents.
  • Confirm the payment.
  • Your account will be credited with the deposited amount after processing your request by our financial support team.

Please note that specific payment methods, processing times, and any associated fees are outlined in the 'Deposit' section in 'Wallet' of the platform. If you encounter any issues or have questions about the payment process, feel free to reach out to our customer support team for assistance.

To send money from your digital wallet, follow these steps:

  • Log in to your user account.
  • Navigate to the 'Wallet', then select 'Withdraw' option.
  • Choose your preferred transfer method from the available options (e.g., bank transfer or crypocurrency).
  • Enter the required withdrawal details.
  • Enter the recipient's (your) bank account details or wallet address.
  • Review the transaction details.
  • Confirm the transaction.

Please ensure that you have accurate recipient information, and double-check the transaction details before confirming. If you encounter any issues or have questions, feel free to contact our customer support for assistance.

We accept a variety of offline payment methods to provide flexibility for our users. The currently accepted payment methods include:

  • Bank Transfers
  • Cryptocurrency Transfer

Please note that the availability of payment methods may vary based on your location and other factors. You can find the complete list of accepted payment methods in the 'Deposit' in 'Wallet' section of your account. If you have specific questions or encounter any issues with payment, our customer support team is ready to assist you.

Yes, there may be transaction fees associated with certain activities on our platform. These fees can include but are not limited to:

  • Cryptocurrency Transfer Fees: If you choose to deposit/withdraw funds to/from your account as cryoptocurrency, there will be transfer fees and currency exchange fee associated with the transfer method. Check the ‘Wallet’ section for specific details.

We are committed to maintaining transparency regarding our fee structure, and you can find detailed information on applicable fees within your user account. If you have specific questions or need further clarification, our customer support team is available to assist you.

Yes, you can easily view your transaction history on the platform. Here's how:

  • Log in to your user account.
  • Navigate to the Wallet' section within your account dashboard.
  • You will find a detailed record of all your past transactions, including deposits and withdrawals.

You can typically filter the transaction history by specific transaction types to locate the information you need. If you have any trouble finding your transaction history or need assistance, feel free to reach out to our customer support team for help.

The processing time for fund transfers to and from your digital wallet can vary based on several factors, including the type of transfer and the payment method used. Here's a general guideline:

  • Bank Transfers: Deposits/withdrawals to/from your digital wallet through bank transfers are typically processed within 1 to 2 business days, depending on the payment method used.
  • Cryptocurrency Deposits: Crypto-deposits are typically processed within up to 24 hours.
  • Cryptocurrency Withdrawals: Crypto-withdrawals processing times also vary, and it may take up to 3 business days for the funds to reflect in your external account, due to availability of cryptocurrency and the time required to exchange fiat money to cryptocurrency.

Please note that these are general estimates, and actual processing times may depend on factors such as transaction volume, the payment provider, and any additional verification requirements.

You can check the 'Wallet' section of your account for real-time updates on the status of your transfers. If you encounter any delays or have specific concerns, our customer support team is available to assist you.

If a funds transfer to or from your wallet fails or is declined, please follow these steps:

  • Check Transaction Details: Review the transaction details to ensure that the information provided, including recipient details and payment method, is accurate.
  • Sufficient Funds: Confirm that there are sufficient funds in your account for the transaction.
  • Payment Method Verification: If using a specific payment method, ensure that the payment method is active and verified on your account.
  • Contact Customer Support: If the issue persists, or if you are uncertain about the reason for the failure, please contact our support team. Our support team will assist you in resolving the issue and provide guidance on the next steps.
  • Alternative Payment Method: Consider using an alternative payment method if available.

Our customer support team is here to help you navigate any challenges with funds transfers and ensure a smooth experience on our platform.

An Initial Token Offering (ITO) in Tokenision is a fundraising model specific to the real estate industry that leverages digital technologies and tokenization. In an ITO for real estate, a property or real estate project is tokenized, meaning that ownership of the property is represented by digital tokens on a digital platform.

Investors can participate in the ITO by purchasing these tokens using the funds in their wallet in CAD. The tokens issued in the ITO often confer ownership rights or other benefits related to the real estate asset, such as a share of rental income, voting rights, or a portion of future profits.

ITO in real estate provides a novel way for investors to gain exposure to real estate assets without the need for large capital investments. It also allows for increased liquidity and fractional ownership, enabling a broader range of investors to participate in real estate markets.

Investors considering participation in an ITO for real estate should carefully review the project's documentation, including the whitepaper and terms, to understand the specific rights and risks associated with the investment.

To participate in the Initial Token Offering (ITO), follow these steps:

  • Create an Account: If you don't have an account on our platform, you'll need to create one. This typically involves providing your email address, creating a password, and completing the registration process.
  • Complete Identity Verification: Complete the identity verification process as required by the platform. This may involve submitting personal identification documents to comply with regulatory standards.
  • Fund Your Account: Ensure that your account is funded with the sufficient amount of funds in CAD that will be needed during the ITO.
  • Navigate to ITO Section: Once your account is verified and funded, navigate to the specific section on the platform dedicated to the ITO. This section will provide details about the token offerings, including the terms, token price, and any relevant timelines.
  • Purchase Tokens: Follow the instructions on the ITO page to purchase tokens. This may involve specifying the amount you wish to invest and confirming the transaction. You can purchase tokens up to the limits set by the platform in more than one try.
  • ITO: After the ITO successfully concludes, the purchased tokens will be credited to your account and will be visible in 'My Portfolio' section. Securely store your tokens in your digital wallet or as advised by the platform.

Please note that participation requirements may vary by each ITO, so it's essential to carefully follow the instructions provided by the platform for a smooth ITO participation experience.

The total token supply refers to the maximum number of tokens that will ever be created for a specific real estate property or dvelopment project. The total token supply is predetermined and is typically outlined in the project's whitepaper or official documentation.

For our platform, the total token supply of each project is determined based on the total value of the project in a way that each token of the underlying assets/project represents a value around 1 CAD.

You can find more details about the total token supply, including any token distribution mechanisms or tokenomics, in the project's official documentation (whitepaper). If you have specific questions or need further clarification, our support team is available to assist you.

Yes, there may be specific investment limits during any Initial Token Offering (ITO) on our platform:

  • Minimum Investment: There is a minimum investment amount (as a minimum number of tokens purchasable) required to participate in the ITO. This amount is set to ensure that participants meet a baseline commitment to contribute to the offering.
  • Maximum Investment: Similarly, there may be a maximum investment amount (as a maximum number of tokens purchasable) to prevent any single participant from dominating the token distribution and to promote a fair and broad distribution of tokens.

These investment limits are specified in the ITO documentation (project whitepaper), including the terms and conditions and any relevant legal disclosures. It's crucial for participants to review this information carefully before participating in the ITO.

The minimum and maximum investment amounts may vary depending on the specific details of each ITO. If you have specific questions about the investment limits or need further clarification, our support team is available to assist you.

The distribution timeline for tokens from an Initial Token Offering (ITO) is typically outlined in the ITO documentation, including the whitepaper and terms and conditions. The distribution process may involve several stages and is influenced by factors such as the completion of the ITO, token generation, and any necessary audits.

Here is a general guideline:

  • ITO Completion: Once the ITO concludes successfully (the criteria mentioned in the ITO documentation are met), and all contributions are received, the platform will initiate the process of token distribution.
  • Token Generation: The platform will generate the tokens according to the specifications outlined in the ITO documentation.
  • Distribution Period: The actual distribution period may vary and is often specified in the ITO documentation. This period allows the platform to ensure accuracy, security, and compliance with any regulatory requirements.
  • Crediting to User Accounts: Tokens will be credited to the user accounts of participants based on their contributions during the ITO and will be visible in 'Assets List' of 'My Portfolio' section in the user panel.

It's essential to review the ITO documentation for precise details on the distribution timeline. If you have specific questions or need further information, our support team is available to assist you.

Yes, after the Initial Token Offering (ITO) concludes and the tokens are distributed, the tokens will typically become available for trading on our platform through On-The-Counter (OTC) trading.

The availability of tokens for trading is subject to the completion of the ITO, token generation, and any necessary procedures to ensure a smooth transition to trading activities. Participants will be able to access the trading functionality within their user accounts on the platform.

It's important to stay updated on announcements, emails, or the user dashboard for information about the exact timing of when trading will commence. Additionally, participants can review the platform's guidelines on trading, including any applicable trading pairs, fees, and features.

If you have specific questions about the availability of tokens for trading or need further assistance, our support team is here to help.

If the soft cap of the Initial Token Offering (ITO) is not reached, several scenarios may unfold depending on the terms outlined in the ITO documentation:

  • Relaunch: The project (owner or broker) may decide to conduct a second ITO, referred to as a "relaunch." This allows the project to make adjustments, refine its strategy, and try to meet its funding goals in a subsequent offering. However, based on the Tokenision's policies, this will be possible just for one time.
  • No Token Generation: In some cases, if the soft cap is not reached (during the primary ITO or after relaunch), the ITO may be considered unsuccessful, and no tokens will be generated. Participants' contributions will be refunded, according to the terms defined in ITO official documentation.
  • Partial Token Generation: Alternatively, the project may decide to proceed with a partial token generation even if the soft cap is not fully reached. In such cases, participants will receive tokens in proportion to their contributions, and the project may use the funds raised for the outlined purposes to the extent possible.

It's crucial for participants to carefully review the ITO documentation, including the terms and conditions and any associated refund policies, to understand the specific outcomes in the event the soft cap is not achieved. The platform will communicate any decisions or next steps through official channels such as announcements, emails, or the user dashboard.

If you have specific questions or need further clarification, our support team is available to assist you.

Over-the-counter (OTC) token trading on our platform involves the direct buying and selling of digital tokens outside of our secondary market (which will be available soon). OTC trading is designed to provide users with a personalized, flexible and fast trading experience.

OTC trades occur directly between investors and the Tokinision, offering a more private and customized trading experience.

Participants interested in OTC trading can refer to our 'OTC' desk directly to initiate their trades. Our platform prioritizes security, transparency, and customer satisfaction in all OTC transactions.

It's important for users engaging in OTC trading to carefully read the terms, prices, and fees attributed to this type of trading.

To initiate an Over-the-Counter (OTC) trade on our platform, follow these steps:

  • Refer to the 'OTC' section: Reach out to the dedicated 'OTC' trading section on our platform directly or through 'Opportunities' or 'My Portfolio' sections.
  • Check availability and terms: Check if the tokens you are going to trade via OTC is available at the moment, and if so, carefully review the terms applicable to your trade, including minimum and maximum tradable volumes, offered prices, and applicable fees.
  • Fund the wallet: Check if the funds available in your wallet is sufficient to cover the intended trade. In case of insufficient funds, add required amounts to your wallet through payment options available.
  • Submit the trade request: Choose your preferred OTC trade type (buy or sell) and enter the details of your trade in our OTC forms, including information such as the amount and type of tokens you wish to buy or sell.

It's important to note that engaging in OTC trading requires careful consideration and adherence to our platform's guidelines.

Yes, there are typically minimum and maximum trade size requirements for Over-the-Counter (OTC) transactions on our platform:

  • Minimumrade Size: There is a minimum amount of that must be traded to initiate an OTC transaction on our platform. This minimum trade size ensures that OTC trading remains practical and cost-effective for participants (investor and Tokenision).
  • Maximum Trade Size: Similarly, there may be a maximum amount of tokens that can be traded in a single OTC transaction. This maximum trade size helps manage risk and liquidity considerations associated with OTC transactions.

The overall trade size limits are specified in our OTC trading guidelines, which participants are encouraged to review before initiating OTC trades. However, the specific at-the-moment minimum and maximum trade sizes may vary depending on factors such as the type of tokens involved, market conditions, investor-specific limits, and other considerations and are updated by the platform regularly.

Yes, there will be trading fees associated with OTC transactions on our platform. Investors engaging in OTC trading should be aware of the applicable fees, and these fees are typically communicated during the initiation of the OTC transaction.

The pricing for Over-the-Counter (OTC) transactions on Tokenision is determined through a comprehensive multi-factor AI model embedded in the platform.

The OTC price is typically determined by considering market factors such as the current market price of the token, overall market conditions, and any relevant economic indicators.

It's important for investors to be aware that the OTC pricing model is designed to maintain liquidity of tokens while providing investors with speed and convenience. So, the prices in buy and sell side may be different with each other and with the market price.